General Conditions


INFORMATION PREVIOUS TO THE CONTRACTUAL PROCESS

The present website www.mumkashoes.com is the property of MUMKASHOES SL whose CIF is B66932799 and the registered office is Pallars Street 193, “Spaces” Centro de Negocios, 08005 BARCELONA. 

CONTRACTING TERMS 

The General Contracting terms regulate the distance selling relationship between MUMKASHOES SL and the user or client, in compliance with the legal clauses, specifically, Law 7/1998, from the 13th of April, regarding the General Contracting Terms, Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defense of Consumers and Users, the Organic Law 15/1999, from the 13th of December, regarding the Protection of Personal Data, Law 7/1996, from the 15th of January, regarding the Ordinance of Retailer Commerce, and Law 34/2002, from the 11th of July, regarding Information Society Services and Electronic Commerce. MUMKASHOES SL reserves the right to perform the modifications it feels appropriate, without prior notice, of the General Terms. These modifications can be made through its websites in any way that is permitted by the law and they must comply during the period of time in which they are published on the website and until they are not modified in a valid manner subsequently. 

Notwithstanding, MUMKASHOES SL reserves the right to apply, in certain cases, Particular Contracting Terms which hold preference over the present General Terms when considered appropriate, announcing them in an opportune manner and at an opportune time. 

TERMS OF USE 

The objective of the website is to offer and publish the sale of all types of fashion. Its usage by the client or user must be only to make inquires or place legally valid orders. No fake or fraudulent orders must be placed. If there was any reason to think or suspect that an order of such characteristics is placed, MUMKASHOES SL is authorized to cancel it and report to the authorities. 

The duration of the contract will remain connected to the delivery of the product without harming the right to waiver. 

As a user or client, he/she declares knowing, understanding and accepting the terms of use and the general contracting terms. Likewise, he/she declares she is of legal age (18 or over) and has the necessary legal capacity to access MUMKASHOES SL’s website and contract through these. 

To acquire our products, you can visit the corresponding section of our online store. 

Once the purchasing process is completed you will receive a confirmation via an email. It is indispensable that during the purchasing process the user indicates a valid email address. If 24 hours after the order is completed you don’t receive any confirmation, get in touch with MUMKASHOES SL on our customer service phone number +34 695 53 86 67, via our website Chat or by sending us an email to atencionalcliente@mumka.es.

All of the website’s contents are both in Spanish and English. 
Once the client receives the product at the indicated address, he/she will receive an invoice or copy of the order. 

OFFER AND VALIDITY 

In the case of a product that is on offer, the price of the offer and its validity will always appear next to the essential characteristics. 
In compliance with the current regulations, MUMKASHOES SL offers information about all of the articles that are for sale, their characteristics and price. However, MUMKASHOES SL reserves the right to withdraw, replace or change the products that it offers on its website, simply by changing its content. Therefore, the products on offer in each moment on the website will be regulated by the current General Contracting Terms in each case. Likewise, the company will have the ability to stop offering access to the aforementioned products without prior notice and at any time. 

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS 

The products on offer on our online store include a photo and its essential characteristics; this information is obtained from the manufacturer itself. The color of the product which can be observed on the photo isn’t binding. It can be identified in the characteristics. 

GUARANTEES 

All of the products offered on the website have the commercial guarantee of the supplier itself. MUMKASHOES SL has an after-sales service, while the guarantee period is valid, which the client will be able to execute by getting in contact with the MUMKASHOES SL establishment and its after-sales service by email to atencionalcliente@mumka.es or by contacting the established places by the supplier itself. In case of doubt, you can call customer service +34 695 53 86 67, contact us via our website Chat or send an email to atencionalcliente@mumka.es. 

PRICES 

All of the products indicate the price in Euros and include the Value Added Tax (VAT). 

DELIVERY COSTS 

MUMKASHOES SL provides national (including the Canary Islands, Ceuta, and Melilla) and international delivery. Deliveries made within the Spanish territory (excluding the Canary Islands, Ceuta and Melilla) will be free when spending 50€ or more and will include delivery costs, transport, and insurance.
As for international deliveries (as well as Canary Islands, Ceuta and Melilla), customs costs aren’t included nor are other taxes (customs duty); it is the recipient at the destination who must pay in cash to receive the merchandise. Thus, the recipient will be responsible for all the importation costs and tax that is generated at the destination’s customs, whether the merchandise is handed into him/her or if he/she doesn’t take care of it. 
We will attempt to deliver the order in the least amount of time possible, but the recipient must keep in mind the regulation of the country of destination for the importation of the requested articles since MUMKASHOES SL has no responsibility in this aspect. MUMKASHOES SL won’t be imputable either for the effects produced by strikes, war conflicts or other circumstances that are beyond its control. 
MUMKASHOES SL won’t be responsible for the delays in customs clearance or if the local authorities decide to confiscate any element that forms a part of the delivery. 

DELIVERY OF THE ORDER 

Once the Delivery Confirmation is sent, the Product will be delivered to the address that the user indicated when carrying out the Order in a period of between two and five (2-5) working days from the moment it leaves the MUMKASHOES SL warehouse within Spanish territory, including here Canary Islands, Ceuta and Melilla. International orders will take different delivery times depending on the destination. This may take five to twenty (5-20) working days. 
MUMKASHOES SL doesn’t take responsibility if the product isn’t delivered as a consequence of the information provided by the User being false, inexact or incomplete or if the delivery can’t be completed because of external circumstances that affect the delivery company which has been assigned, such as the absence of the User or the retention of the Product in Customs. 
The delivery deadlines are approximate, although MUMKASHOES SL will always try to adjust to them. However, MUMKASHOES SL commits to deliver the order in a maximum of 30 days, starting the day after the order. 

PAYMENT METHODS AND EXECUTION OF THE ORDER 

The client can pay his/her order in any of the following methods. During the purchase process he/she must indicate his/her election: 
- VISA CREDIT OR DEBIT CARD, VISA or MASTERCARD 
All of the operations that imply the transmission of personal or bank details are performed in a safe setting, a server based on standard security technology (Secure Sockets Layer). All of the information that you pass on to us is cyphered through the network. 
Likewise, your credit card details are introduced directly into the bank’s website, on the POS (Point of Sale Terminal) and aren’t introduced ore registered in any of MUMKASHOES SL’s servers. 
By paying with VISA or MASTERCARD the following details will be requested: card number, expiry date and the Card Verification Value which coincides with the last three digits of the number which appears on the back of your VISA OR MASTERCARD, enabling thereby greater guarantees regarding the security of the transaction. 
This payment method is only valid on the website. 
If the payment of a purchase has been charged in a fraudulent manner or inappropriately using the number of a card, the holder can demand the immediate cancellation of the charge. In this case, the corresponding charge will be reimbursed into the holder’s account as soon as possible. 
However, if the purchase has been carried out by the cardholder and the demand of a refund doesn’t come as a consequence of having exercised the right to waiver and, therefore, he/she has inappropriately demanded the cancellation of the corresponding charge, he/she will be obliged to compensate MUMKASHOES SL for the damages caused as a consequence of the aforementioned cancellation.

PRODUCT AVAILABILITY 

The availability of the products offered by MUMKASHOES SL can vary depending on the demands of clients. Even though MUMKASHOES SL updates its stock regularly, the product that is requested by the client could be sold out at that moment. In the case of no execution because of unavailability, MUMKASHOES SL will notify the client at the moment it is aware of the situation through email. The period of this communication will never surpass a maximum of 30 days. MUMKASHOES SL can offer the double option of supplying the client, without an increase in price, a product with similar characteristics or with superior quality, or barring justified and demonstrable reasons by MUMKASHOES SL in that same period, returning the amount paid for the canceled order. If MUMKASHOES SL doesn’t pay this amount in the indicated period of time, the buyer can demand that he is paid double the amount without harming his/her right to compensation. 

RIGHT TO WAIVER, REFUNDS, AND CLAIMS 

The buyer has a minimum deadline of fourteen natural days to waive, starting on the day that the client receives the product, without any penalization or indication of the reasons. 
The exercise of the right to waive must be carried out through a notification via telephone from Monday to Friday from 9 am to 6 pm, sending an email to atencionalcliente@mumka.es, sending your written document to our address Pallars Street 193, “Spaces” Centro de Negocios, 08005 BARCELONA, or through our waiver form in our website.
According to what appears on article 103 of Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defence of Consumers and Users, the supply of services or goods that are prepared according to the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or could deteriorate or expire quickly, are exempt from being waivered. 
- Returns/Size Change 
Once the item is received, the customer has 14 days to return or exchange any product that he/she wants to. If the client wishes to change size or exchange the received product for another one, the item previously received has to be returned to MUMKASHOES SL and then, place another order. In order to carry out this exchange/return/size change properly, the client must send an email to atencionalcliente@mumka.es with the order reference, the reason why he/she wishes to return or exchange the product and his/her contact details. MUMKASHOES SL will contact the client and inform him/her about the procedure that needs to be followed. 
MUMKASHOES SL will take care of the shipping costs of the exchange for the next countries: Spain, Germany, Austria, Francia, Portugal. For the rest of the world, the shipping costs of the return/exchange should be covered by the customers. In this case, any cargo company can be choosen freely.
In case of returns, the shipping cost is not refunded.
In every case, the products that are returned and/or exchanged must be in perfect condition, must not have been used and be in its original packaging. We, therefore, ask for the package to be appropriately protected and sealed to avoid problems in its transport. Once we receive them/it, we will verify their/its state. Once we verify that both the article/s and the possible components, accessories, promotional gifts and documentation are complete and in perfect condition, we will proceed to refund. 
- Refund 
In the case of an unjustified delay, within 21 natural days, on MUMKASHOES SL’s behalf regarding the refund, the client can demand double the amount of what was paid without harming his/her right to be compensated for the damage suffered when it exceeds the amount. 
- Return of a faulty product 
In the case of a product not being in a good state and the causes not being a consequence of the client, he/she will have the right to return the product, informing MUMKASHOES SL of the reason for the return through any of the means facilitated in the present contracting terms, and with no additional cost for the client. This return because of the imperfection of the poor state of the product won’t be considered a right to waiver. In this case, MUMKASHOES SL commits to assume the cost of the refund and substitute the product for a new one in compliance with the terms that were accepted moment of sale. 

COMPLAINT 

If the client wishes to present a complaint, MUMKASHOES SL’s establishment is located at XXX, BARCELONA or via email at atencionalcliente@mumka.es. 

JURISDICTION

Likewise, MUMKASHOES SL reserves the faculty to present the civil or penal actions that it considers appropriate because of the inappropriate use of its website and contents or because of a breach of the present terms. 
The relationship between the user and the provider is regulated by the current law which is applied in Spanish territory. If any controversy were to arise, the parties could subject their conflicts to arbitration or resort to ordinary jurisdiction by obeying the regulations regarding jurisdiction and competence. MUMKASHOES SL’s residence is in BARCELONA, Spain