Changes and Returns


Changes

You will have a period of 30 days to make your change from the day you receive the product. To do this you must contact us by phone, email or contact form indicating: order reference, reason for change and contact information. From Mumka we will contact the client to explain the procedure to follow.

Mumka will assume the exchange costs in the following countries: Spain (Except the Canary Islands, Ceuta and Melilla), Germany, Austria, France ,Portugal. For the rest of the world, the exchange costs will be borne by the clients and the return can be made by any courier company chosen by the client.

Returns

You will have a period of 14 days * to make your return from the day you receive the product, without any penalty and without indicating the reasons.

* Due to events related to COVID-19, this period is extended to 30 days until further notice.

To do this you must contact us by phone, email or contact form

The shipping cost on returns is not refunded.

Conditions for Changes and Returns:

In all cases, the products to be returned and / or exchanged must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received / s, Mumka will check your status. When we check that the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return or exchange the products purchased.

Contact options:

Telephone number: +34 695 53 86 67 (Monday to Friday from 9 a.m. to 6 p.m.)

Email: atencionalcliente@mumka.es

Through the form on our website.